Shipping and Returns

Shipment and return policy 

 

SHIPPING AND DELIVERY

Orders placed in India are delivered by safe and reliable courier companies. Products that are made on an order basis require 10-12 working days to dispatch.

After dispatch, within India, the shipping takes 4 - 5 working days, for international orders, the shipping time depends on the country, between 5 - 12 days. Once dispatched, the tracking number would be shared with the registered email address to track the shipment. 

We are not liable for any delays in delivery by the courier company but will help you track down your package through our partnering courier company.

PAYMENT TERMS

We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders.

ORDER CONFIRMATION AND SHIPPING

We will send an email confirming your order.

TAXES

All prices are inclusive of GST.

EXCHANGES AND RETURNS

Important things to keep in mind while sending back the product for return:

All items must have the original tags and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
All items should be free of make-up or tan marks
Please ensure the correct pieces for return are handed over to the delivery executive. We take no liability in case an incorrect piece is handed over.

As a company policy, we do not provide refunds on any product sold.

Once the products are sold they can be exchanged for replacement only.

If you would like to have a size exchange for the product you have ordered or if the product is damaged, please inform us within 7 days of the receipt of the product by writing to us at mailsoulspectrum@gmail.com with the order number, full name, address and size change required/ images of the damaged product and our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the product. We request you to please assist them if they ask you for further information or photographs to access your return request. Once you have mailed us, please ship out the pieces to the following address:

Soul Spectrum

VLV Complex,
Old # 21, New# 41, Basement,
Little Mount, Saidapet,
Chennai, Tamil Nadu 600015

Products customized per the client’s requirements, such as custom sizing or design, will not be eligible for an exchange. Products that have been used or damaged will not be eligible for an exchange.

The cost for shipping the product back to us is to be borne by you. We will handle the shipping when the corrected product is delivered to you.

Soul Spectrum reserves the right to refuse a return of a product purchased from us if the product is not received in its original condition or is received damaged or used. All products to be returned must be notified to mailsoulspectrum@gmail.com  within 7 days of receipt of your order and dispatched within 7 working days of the receipt of the order. We would require you to deliver all the original documents with the product.

Please note: All products under SALE or purchased using a coupon/discount code are not valid for any exchange or return.